FAQ
Products
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Do you test your products? Are they safe to use in the home?
We've spent months (and over 5000 hours of burns) rigorously testing our candles for flame and wick behaviour, scent throw, vessel heat and burn time to ensure that you'll receive a powerfully scented candle that is clean and safe.
Ordering
What Payment methods do you accept?
We accept most debit and credit card providers as well as Paypal and ShopPay for your convenience.
Can I change or cancel my order?
Please send us an email at inbox@aetherco.store within 1 hour of order placement and we'll do our best to help.
Do you offer gift wrapping or gift receipts?
At the moment, regretfully this isn't a service we can offer.
However, if this is something you would have been keen to have, please do let us know your feedback so we can ascertain whether we should in future!
My order arrived damaged! What should I do?
Please get in touch with us at inbox@aetherco.store with an explanation of what's occurred and some photos for reference and we'll do our best to get things sorted for you!
Questions sur l'expédition
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
How can I track my order?
You'll receive an email with your tracking number and link once the parcel has been dispatched.
Please allow up to 24 hours for the tracking status to update and display accurate information.
What is your returns policy?
If products arrived damaged or you believe them to be faulty in some way, we're certainly happy to provide an appropriate refund once that is evidenced.
Otherwise, please get in touch with us at inbox@aetherco.store to clarify your return request, and we'll advise if a return can be processed.
Questions sur les retours
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
Questions fréquemment posées
Partagez des détails sur vos politiques d’expédition, les retours d’articles ou le service client.
How do you ensure you’re not contributing to the negative effects of overconsumption, waste production and the resultant impact on our planet?
For (almost) every single thing we use in our business, we've chosen suppliers, manufacturers and producers that align with our sustainability goals and endeavours. There's no point in working closely and financially supporting companies that refuse to acknowledge their impact on our environment.
We all have to work in tandem to make a better future (especially when our government leaders care about about themselves and their pockets than our planet!). In 2025, there's absolutely no reason not to try and be as sustainable and climate conscious as possible.